Appendix - Weekly Business Review
Operating Cadence & Decision Mechanisms
October 9, 2025
Appendix — Weekly Business Review (WBR) Mechanism
Purpose: Maintain a single operational cadence across AI, Product, Ops, and Finance.
Inputs (Leading Indicators)
- Liquidity – jobs filled per hour / metro
- Quote → Book Conversion – % per SKU
- Average Travel Time / Job
- Provider Acceptance Rate
- P95 Payout Time
- Estimate Accuracy (quote→invoice)
- Leakage Rate (off-platform contact / billing)
Outputs (Lagging Metrics)
- Mean Time to Repair (MTTR, median hours)
- First-Time Fix Rate
- NPS / CSAT Δ vs. baseline
- Dispute Volume + Median Resolution Time
- Contribution Margin / Job
- Repeat Jobs / SMB Cohort
Decision Rules (Mechanisms)
| Condition | Decision | Owner | Timeline |
|---|---|---|---|
| ≥ 5/7 inputs green for 2 consecutive weeks | Roll Forward → Expand metro or SKU | TBD | +1 week |
| Any input red 2 weeks consecutive | Hold → Root-Cause and Plan Fix | Input Owner | +1 week corrective |
| Fraud/Safety flag > threshold | Rollback → Immediate pause feature/metro | Risk Lead | ≤ 24 h |
| All lagging metrics meet targets quarterly | Promote Feature → Next Phase | CTO + TBD | Quarter close |
Rhythm
- Weekly: 1 h exec review; publish scorecard (public internally).
- Monthly: cohort analysis (diff-in-diff elasticities).
- Quarterly: re-baseline targets per metro × category.
Owner: TBD
Start: Week 1 of Alpha launch