Appendix - Reality Check
Brutal Truths & Assumptions
October 9, 2025
Appendix — Reality Check
- Brutal truth 1: Enterprise legacy will slow us down.
- What we know: integrations, compliance gates, and change management add latency.
- What we assume: thin adapters + clear data contracts cut cycle time.
- How we’ll learn fast: ship one end‑to‑end flow via a thin adapter; compare lead time vs. baseline.
- Brutal truth 2: Provider tech adoption is hard.
- What we know: many providers live on phone/text; low patience for portals.
- What we assume: fast money + fewer taps drive adoption.
- How we’ll learn fast: A/B “instant payout” and “truck mode” in one metro; track acceptance and touches/job.
- Brutal truth 3: Resource allocation will be a fight.
- What we know: enterprise commitments eat capacity; interrupts kill throughput.
- What we assume: small, named capacity beats a shared pool.
- How we’ll learn fast: 6‑week time‑box with named capacity; track interrupts and release cadence vs. plan.