Press Release
Making 'Waiting for a Fix' Obsolete
October 9, 2025
Press Release (Draft)
FOR IMMEDIATE RELEASE
Vixxo Unveils AI-Powered Marketplace That Makes “Waiting for a Fix” Obsolete
QSR operators in Los Angeles can now book verified technicians in minutes for coffee machines, ice makers, ovens, and soda fountains, with clear estimates and same-day service
Scottsdale, AZ — October 9, 2025
Vixxo today announced the Vixxo Marketplace, an AI-powered platform that lets Quick Service Restaurant (QSR) operators book verified food & beverage equipment technicians in minutes, not hours or days. The result: clear upfront estimates, rapid response times, and repairs completed before the next rush. No more waiting, no more surprise invoices, no more lost revenue from broken equipment.
My ice machine died at 10am on a Saturday. I had a tech confirmed in under five minutes and we were making drinks again before lunch rush. No back-and-forth calls, no surprise invoice, just fixed. — Alex R., 7-unit Dunkin’ Donuts franchisee, Los Angeles
Starting in Los Angeles, Vixxo Marketplace focuses on the equipment that QSR operators absolutely cannot operate without: coffee machines, soda fountains, ice machines, and commercial ovens. These core food & beverage trades represent the highest-urgency repairs where every hour of downtime translates directly into lost customers and revenue.
Built-in AI handles instant quote ranges, matches the right technician based on location and urgency, manages transparent approval workflows for any scope changes, and requires photo proof-of-work—while providers receive fast, compliant payouts (instant to next-day). Vixxo expects its marketplace to cut mean time to repair (MTTR) by 50% or more, improve first-time fix rates, and virtually eliminate billing disputes through standardized pricing and automated verification.
Alpha access is available by invitation. Learn more at vixxo.com/marketplace.
PR FAQ
How does Vixxo Marketplace work?
Operators use a simple mobile app or web portal to describe their equipment issue, upload photos if helpful, and receive an instant estimate. They can book a verified technician with a few taps, track their arrival in real-time, and approve any scope changes before additional work is done. Payment is automated, and they receive digital receipts and proof-of-work documentation.
What does this cost?
Pricing is transparent and standardized by equipment type and job category. Operators see the estimate upfront before booking. There are no surprise fees, and any scope changes require approval before work continues. The marketplace model aims to be competitive with or better than traditional dispatch while delivering faster service.
When and where is this available?
Vixxo Marketplace launches in alpha in Los Angeles in early 2026, focusing on Quick Service Restaurant food & beverage equipment (coffee machines, soda fountains, ice machines, commercial ovens). Additional markets and equipment categories will roll out based on performance metrics and operator demand.
Is this replacing Vixxo’s existing managed services?
No. Vixxo Marketplace serves small and mid-market businesses who need fast, transparent, on-demand repairs. Vixxo’s enterprise managed services continue to serve large multi-site operators with comprehensive preventive maintenance programs, dedicated account teams, and integrated workflows. The two offerings complement each other.
What if I’m not satisfied with the repair?
All work includes photo documentation and proof-of-work requirements. If issues arise, Vixxo provides dispute resolution and quality guarantees. Technicians are rated and tiered based on performance, so high-quality providers get priority access to jobs.
How do you ensure technician quality and safety?
All providers undergo verification of licenses, insurance, and credentials before joining the platform. They’re continuously rated based on completed jobs, and low performers lose access. Urgent or safety-critical issues are escalated to human review.
Can I still call Vixxo directly?
Yes. Operators can choose the channel that works best for them, self-service through the marketplace app or traditional phone-based dispatch through Vixxo’s existing teams.
For detailed technical and operational information, see the FAQ Appendix.
About Vixxo:
Vixxo provides facilities management and commercial repair services to multi-site operators across the United States. The Vixxo Marketplace represents the company’s expansion into AI-powered, on-demand repair services for small and mid-market businesses.