Assignment Scorecard

Required Deliverables

The assignment brief requested five strategic deliverables. Each is verified below with direct links to evidence in the portfolio.

Delivery Summary

All five assignment requirements fully delivered with comprehensive supporting analysis:

Additional Value Delivered: Professional web showcase at derekneighbors.com/vixxo for easy navigation and review of all materials.

✅ 1. Strategic Framing

Requirement: “How you would position this use case within Vixxo’s overall business model and growth ambitions.”

Delivered: ✅
Evidence: Executive Brief

The Executive Brief positions the AI marketplace within Vixxo’s business transformation:

• Business Model Shift: From managed services to platform orchestration
• Growth Strategy: Network effects, new TAM (SMB/franchise), platform economics
• Competitive Positioning: First-mover advantage in FM marketplace with AI intelligence layer
• Strategic Value: Unlocks multi-sided marketplace revenue streams beyond service delivery

✅ 2. AI Application

Requirement: “Where and how AI creates meaningful value (efficiency, revenue, differentiation, customer experience).”

Delivered: ✅
Evidence: Executive Brief | Press Release

Specific AI applications documented:

• Instant Quoting: Photo/video → structured work order → estimate ranges
• SLA-Aware Matching: Urgent jobs → nearby providers with optimal travel time
• Outlier Detection: Anomaly flagging for pricing, timing, and behavior patterns
• Proof-of-Work Validation: Automated verification of job completion and quality
• Price Guidance: Dynamic pricing optimization balancing fill rate and margins

Value Creation:

• Efficiency: Automated onboarding, invoicing, reconciliation (lower cost-to-serve)
• Revenue: Opens new TAM, take-rate monetization, data-driven upsells
• Differentiation: AI policy rails prevent surprise invoices (customer trust)
• Customer Experience: Minutes-to-booking vs. days-to-fix, transparent pricing

✅ 3. Opportunities & Risks

Requirement: “What strategic advantages this path opens, and what challenges or risks would need to be mitigated.”

Delivered: ✅
Evidence: Reality Check Appendix | FAQ Appendix

Opportunities Documented:

• Network effects and platform scalability
• New revenue streams (take-rate, data, premium features)
• Supply density improvements benefiting both SMB and enterprise
• Data moat through structured job intelligence

Risks & Mitigation:

• Supply Adoption Risk: Mitigated through instant payouts, batching, transparent fees
• Quality Control: Tiered provider access (Starter → Pro → Elite) with continuous monitoring
• Leakage Prevention: Masked contacts, QR codes, escrow, clawback mechanisms
• Enterprise Cannibalization: Ring-fenced operations, distinct SLAs, graduation paths
• Execution Complexity: Stage-gated expansion, weekly WBR with rollback triggers

✅ 4. Success Metrics

Requirement: “What top-level outcomes you would track to demonstrate progress and impact.”

Delivered: ✅
Evidence: Weekly Business Review Appendix | Press Release - Alpha Metrics

Leading Indicators (Weekly WBR):

1. Liquidity: ≥70% jobs filled ≤30 minutes
2. Quote→Book Conversion: ≥35%
3. Travel Time per Job: Minimization tracking
4. Payout P95: ≤24h (target ≤6h instant)
5. Leakage Rate: ≤3% to competitors/direct
6. Estimate Accuracy: Quote vs. invoice delta
7. Dispute Rate: Median resolution ≤3 days

Lagging Outcomes:

• MTTR (Mean Time to Repair): Target ≤14 hours (vs. ~3.1 day baseline)
• First-Time Fix Rate: +3–5 points vs. baseline
• NPS: +10 vs. current managed services baseline
• Contribution Margin: Per-job economics in launch metros

Decision Framework: Roll forward, hold/iterate, or rollback based on 2-week SLO trends

✅ 5. Roadmap (Conceptual)

Requirement: “A high-level 12–24 month path for exploration, validation, and scaling.”

Delivered: ✅
Evidence: Product Roadmap

24-Month Phased Approach:

Phase 1: Foundation (Months 0-6)

• Build core platform (identity, payments, matching)
• Seed supply in 2 launch metros (Los Angeles QSR F&B equipment)
• Alpha launch with stage gates (liquidity, payout, conversion)
• Forcing Function: QSR F&B Equipment Pilot by April 30, 2026

Phase 2: Capability (Months 7-12)

• Scale to 4-6 categories in proven metros
• Add provider tiering and quality systems
• Build WBR operating cadence
• Optimize unit economics and automate workflows

Phase 3: Platformization (Months 13-24)

• Multi-metro expansion (stage-gated)
• Adjacent categories (walk-in coolers, HVAC)
• Data products and analytics
• Enterprise integrations and API platform

Stage Gates: Expansion only when metro SLOs + contribution margin targets met

Investment Reality: Roadmap includes explicit callout on aggressive timeline, required investment, and execution discipline needed